The Latest Tech.The Best Results.
Our technology goes by the name of Will, Oscar and Julie.
At Eastern, we have highly motivated Financial Solutions Advisory Teams who reside in our state of the art contact center facilities “eCenters.” With bilingual teams available in the United States, Near Shore, or both, every advisor is trained to follow our clients’ processes and values. Our delinquency agents are accredited by ACA (Association of Credit and Collection Professionals) and all of our agents follow PCI compliant and HIPAA compliant protocols.
To deliver results rapidly and cost effectively, we organize our agents into teams with industry-specific expertise, persuasive approaches, and in-depth customer retention sensitivity. These teams work to accommodate your specific demographics and needs with customized, comprehensive programs utilizing Omni-channel communication modes.
Contact Services include:
Eastern utilizes the most advanced tools and methods for contacting your customers:
- Boutique technology tools and customized algorithms focus on your demographics
- Algorithms prioritize those accounts most likely to pay
- Emotion analytics to fine-tune approaches to specific individuals
- Rapid script calibration responds to changing demographics and debt status
- Inbound and outbound calls and messages
- SMS Texting and ChatCertified HIPAA compliant and PCI Compliant protocols
- High rates of revenue collection
Get Results At The Highest Industry Rates.
