Privacy Policy

 

This site is owned and operated by Eastern Account System. Your privacy on the Internet is of the utmost importance to us. At Eastern, we are committed to making your online experience both satisfying and safe.

Because we gather certain types of information about our users, we believe you should fully understand our policies and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.

Information We Collect

Eastern Account System gathers two types of information about users:

  • Information that users provide through optional, voluntary submissions during the execution of our services.
  • Aggregated tracking information, primarily derived from tallying page views throughout our sites. This information helps us better tailor and adapt our website marketing strategies. Under no circumstances does Eastern Account System divulge any information about an individual user to a third party.

Usage Tracking

  • Eastern tracks user traffic patterns throughout our sites. However, we do not correlate this information with data about individual users. We analyze overall usage statistics, such as domain names, browser types, and MIME types, by reading this information from the browser string (contained in every user’s browser).
  • We may track and catalog the search terms that users enter into our site’s search functionality, but this tracking is never associated with individual users. We use such information to determine which areas of our site users find most valuable, helping us improve the site and our marketing strategies.

Use of Information

  • Eastern uses any voluntarily submitted information to enhance the user experience with our services. We do not share personal data with any third parties, including advertisers, sponsors, or partners.
  • Tracking information is used to assess the effectiveness of specific pages or sections of our site. While we analyze the popularity of various pages, we do not monitor or track what individual users read. We also track aggregated search terms to better understand our users’ interests, but we do not associate them with individuals.

Sharing of Information

  • We will not share information about individual users with any third party, except to comply with applicable law, valid legal process, or to protect the personal safety of our users or the public.

Security

  • Eastern operates secure data networks protected by industry-standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as needed, and only authorized individuals have access to customer-provided information.

SMS Privacy Policy

Purpose of SMS Messages: Eastern Account System may use SMS messaging to provide you with important account-related information, such as payment reminders, status updates, and service notifications directly tied to the services you have requested or authorized.

Use of Your Data: By opting in, you agree that we will use your mobile number and consent data solely to send you text messages related to your account on behalf of Eastern Account System of Connecticut, Inc. Your data may be shared with our trusted service-delivery partners only as necessary to deliver SMS communications.

No Third-Party Marketing: We will never sell, rent, or otherwise share your phone number or SMS consent information with any party for unrelated marketing purposes.

Message Frequency & Charges: The number of messages you receive will vary depending on your account activity. Message and data rates may apply, depending on your wireless carrier and plan.

Opt-Out Instructions: You can opt out of SMS communications at any time by texting STOP in response to any message we send. You will receive a confirmation that you have been unsubscribed. For support, text HELP or email us at [email protected].

Your Rights: You may access, correct, or request deletion of your phone number and SMS opt-in record at any time by contacting us at [email protected] or visiting our Contact Page.

Data Retention & Security: We retain SMS consent records for a minimum of two (2) years, in accordance with regulatory guidance. These records are stored securely using encryption and industry-standard access controls.

Policy Linkage: This SMS Privacy Policy is linked on all SMS opt-in forms and referenced in all applicable communications to ensure transparency and informed consent.

Carrier Disclaimer: Wireless carriers are not liable for delayed or undelivered messages.

Questions or Concerns: For any privacy-related questions or concerns, please email us at [email protected]. For more information about our broader privacy practices, please see our Privacy Policy.